By placing an order through topthaimart.com you will be agreeing to the terms below. These are provided to ensure we are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
We will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Generally, orders shipped internationally are in transit for 10-30 days, This varies greatly depending on the service you have selected. We are able to offer a more specific estimate when you are choosing your carrier at checkout.
Orders are usually dispatched within 3-7 business days of payment of order
Our warehouse operates on Monday Friday during standard business hours, except on national holiday at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delay will be kept to a minimum
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be abandoned in the destination country. Abandonment costs will be the responsibility of the customer.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns policy.
Parcels are insured for loss and damage up to the value as stated by the carrier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.